Straight answers
Including the awkward ones. If we've missed yours, ring us on 0409 627 723 — you'll get a person, not a chatbot.
We sell these as off-road and private property bikes. We don't sell them as road-legal vehicles and we won't tell you they are.
Here's exactly what you're buying. Every bike we sell leaves us locked to 250W, 25 km/h, with the throttle limited to 6 km/h. Not just some of them — all of them, every time, and we don't hand out ways around it.
Australian road rules for power-assisted bicycles turn on the motor's rated continuous output, not what the controller is currently set to. Most of our motors are rated at 500W, 750W or 1000W even though they're supplied limited to 250W, so we can't tell you they meet the definition. Setting a bike to 250W and building a bike that's rated at 250W are two different things, and we'd rather explain that than let you find out later.
The one exception is the Scrambler EN-V3, which is certified as an EPAC to EN 15194 as supplied — whole bike, tested, with a certificate you can read.
Where you actually ride is your call and your responsibility. Transport for NSW is the authority on it, and we'd rather you check with them than take our word for it. Plenty of our customers ride on private land, rural property, or their own acreage.
We can't answer that for you, and anyone who gives you a confident yes or no is guessing. It depends entirely on where and how you ride, and it's governed by Transport for NSW, not by us.
What we can tell you is exactly what you're buying: the motor rating, the speed lock, the throttle limit, and whether that particular model holds any certification. All of it is on each bike's page. Take those figures to Transport for NSW and you'll get a proper answer.
Supplied and set up by us: 25 km/h under pedal assist, 6 km/h on the throttle alone.
We set every bike that way before it leaves, and we don't hand out ways around it. Changing a bike's settings voids the warranty, and on the Scrambler EN-V3 it also voids the certification.
Our range figures come from riding the bikes ourselves, not from a factory spec sheet. On flat ground at 25 km/h using pedal assist we get around 80 km from a 20Ah battery and 90 km or more from a 25Ah.
You'll get noticeably less if you ride on throttle alone, into hills or headwind, or if you're a heavier rider. That's true of every e-bike on the market — the difference is we'll tell you before you buy rather than after.
If range is the thing you care about most, the 25Ah bikes are worth the step up. Come and take one up a hill and see for yourself.
You bring it back to us and we fix it. We're not a drop-shipper — there's a workshop, a bench, and someone who knows the bike.
We stock spare parts for the models we sell, and we order replacement electrical components in batches with each shipment specifically so a fault doesn't leave you waiting on a boat from China. Where a warranty part has to come from the manufacturer, we get it sent by air.
Ring us on 0409 627 723 first. Most things get sorted faster than you'd expect, and some over the phone.
It depends on the bike, so here it is plainly:
Wear items aren't covered on any bike — brake pads, tyres, tubes, cables, chains. Neither is damage from a crash, or from modifying the bike.
All of this sits on top of your rights under Australian Consumer Law, which we can't sign away and wouldn't want to. Full terms are here.
We do. We service and repair the bikes we sell — we don't take on other brands, because we stock parts and know the builds for our own range and we'd rather do that properly than do everything badly.
Realistically: check tyre pressures and brakes yourself every few weeks, and bring it in once a year for a proper look over. Fat tyres hide a lot — they'll feel fine at 12 psi when they should be at 20, and it costs you range.
Four things, and they'll add years to it:
If a battery ever swells, gets hot, or smells odd, stop using it and ring us straight away.
Yes — but different standards cover different things, so here's exactly what each one holds.
EN 15194 is the European pedelec standard, and it only applies to bikes limited to 250W continuous. A 1000W bike is outside its scope by design — it isn't a bike that failed a test, it's a bike the test was never written for.
Our manufacturers are working through EN 15194 certification and Australian compliance now, so more of the range will carry it over time. We'll name the models here once we're holding the certificates, and not before.
Altering a certified bike's settings voids the certification along with the warranty.
Yes — we offer humm over 12, 18 or 24 months. On a $3,300 bike that's about $71 a week over 12 months, or about $39 a week over 24.
Here's the full cost, because we'd rather you heard it from us than found it in the paperwork. Interest is 9.99% on terms up to 24 months and 11.99% beyond that. On top of that there's an $80 establishment fee and a $9.95 monthly fee. On that $3,300 bike, 12 months costs you about $385 all up in interest and fees; 24 months costs about $682. The longer the term, the lower the weekly figure and the more you pay overall.
humm's minimum finance amount is $2,000.01, which is above the ticket price of the V8 Ultra Mini, Drifter and Crew. For those three, we set the purchase up through humm at $2,001 and refund you the difference in cash on the spot, so you still pay the bike's real price — that's a structure humm suggested to us, not something we came up with ourselves. On $2,001 over 24 months that works out to about $25 a week, $2,543.23 all up including interest and fees. We still offer traditional lay-by as an alternative on these three bikes if you'd rather not finance — we hold the bike and it's yours once it's paid off.
Payments come out fortnightly. humm confirms your actual amount financed and repayment schedule during the application, and they make the approval decision, not us. Full repayment figures for every bike are here.
Card, bank transfer, or humm. We also do traditional lay-by on the entry bikes — we hold the bike and it's yours once it's paid off.
Yes, and we'd rather you did. These bikes are heavier and quicker than people expect, and a step-thru versus a step-over is a decision you make with your leg, not a spec sheet.
We're at 44–46 Medcalf Street, Warners Bay, Monday to Friday 8am to 4pm, weekends by appointment. From Saturday 17 October we'll be in the new showroom at 1/26 Munibung Road, Cardiff.
Book a time or just ring 0409 627 723.
Local delivery around the Hunter is $50. We'll bring it to you built, charged and set up, same as if you'd picked it up.
Interstate is possible but we quote it per job rather than pretending there's a flat rate. These are 48 kg bikes in a carton over 1.5 metres long; freight to Perth is a very different number to freight to Sydney. Tell us your postcode and we'll come back with a real figure.
We don't offer change-of-mind refunds, which is why we push test rides so hard. Ride it first.
If a bike is faulty, not as described, or doesn't do what we told you it would, your rights under Australian Consumer Law apply in full and we'll sort it out. That isn't a favour, it's the law, and we'd rather fix a problem than argue about it.
The reservation holds a specific bike from an incoming shipment in your name. If the shipment is delayed beyond what we told you, or the bike arrives different to what we described, you get it back in full.
Ring us on 0409 627 723 if your circumstances change — we're not in the business of keeping people's deposits.
Ring and ask. We'd rather spend ten minutes on the phone than have you buy the wrong bike, and we'll tell you if we think a cheaper one suits you better.