Our new showroom opens Saturday 17 October Test rides at our Warners Bay warehouse in the meantime
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Launch pricing until 31 October 2026 · prices rise from 1 November 2026

Shoreline E-Bikes

Warranty
terms.

Plain English, and everything that matters is on this page. If something's unclear, ring us and ask — we'd rather sort it out before you buy.

Your rights come first

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The warranty described below is in addition to those rights, not instead of them. Nothing on this page limits what you're entitled to under Australian Consumer Law.

What's covered, by model

ModelCover from date of purchase
Horizon 5005 years frame · 2 years electrical · 12 months mechanical
Explorer 5005 years frame · 2 years electrical · 12 months mechanical
Horizon X5 years frame · 2 years electrical · 12 months mechanical
Scrambler X-V312 months
Scrambler EN-V312 months
Explorer X5 years frame · 2 years electrical · 12 months mechanical
V8 Ultra Mini12 months
Drifter12 months
Crew12 months

What each part means

What we'll do

If a covered part fails, we'll repair or replace it at our cost, including labour. Where a part can't be repaired or is no longer available, we'll fit the nearest equivalent. We cover the cost of parts and labour; you cover the cost of getting the bike to us in Warners Bay, or the freight if you're outside the Hunter.

What isn't covered

None of this is unusual, but it's better written down than argued about later.

On modification: our bikes are supplied speed-limited for a reason. If a bike is unlocked or re-programmed, the warranty ends on the spot — on the whole bike, not just the part that failed.

How to claim

Ring us on 0409 627 723 or email sales@shoreline-ebikes.com.au with your name, roughly when you bought it, and what's happened. Photos help. We'll tell you whether to bring it in or whether we can sort it over the phone. Keep your receipt — it's the simplest proof of when cover started.

Who you're dealing with

KGB Electrical Pty Ltd, trading as Shoreline E-Bikes
ABN 90 644 316 727
Until Saturday 17 October: 44–46 Medcalf Street, Warners Bay NSW 2282From Saturday 17 October: 1/26 Munibung Road, Cardiff NSW 2285
0409 627 723 · sales@shoreline-ebikes.com.au

This warranty applies to the original purchaser and isn't transferable if the bike is sold on. Cover starts on the date of purchase shown on your receipt.